Ensure fast, convenient processing

Our streamlined loan processing structure ensures that your customers close their loans, smoothly and quickly. To expedite the process, we use industry-leading technology; it’s a completely paperless process: all initial package documentation and follow-up documentation is scanned, indexed, and attached to the loan file record electronically. Your customer also receives a dedicated processor who reviews all income and asset documentation for complete accuracy. In addition, our processing teams are compensated on their superior customer service, rather than a commission structure. No matter the size of your customers’ loans, they will receive the kind of superior loan experience they expect from your brand.

To reinforce your brand, we deliver a transparent experience. From telephone interactions to approval letters, we constantly keep your customers updated and ensure they have a clear understanding of the loan process. Our goal is to contact customers before they need to call us. We also stay in constant contact with realtors and employees, providing them with proactive, timely status updates.

Harness the power of the web for instant access to loan progress

Our intuitive, web-based application provides customers with real-time access to loan updates. Via a branded website, your customers can feel more in control of their mortgage loan. They can view loan status, a Good Faith Estimate (GFE), appraisal information, monthly payment breakdowns, closing checklist, contact information, and more.

Find out how we maximize cross-sell opportunities with our effective Loan Servicing.