Branded subservicing solutions for a changing market

We work hard to retain your customers by cutting costs, improving service levels and enhancing overall delivery capability. Our servicing teams become an extension of your brand, which means you retain the customer relationship for multiple cross-selling opportunities, including statements and other direct mail collateral. Our subservicing solution includes payment processing and management, collections and loss mitigation, and investor remittance/reporting—allowing you to reduce overhead while improving profit margins.

A powerful combination of technology and personal support

As an industry leader, we’re constantly searching for new ways to meet the ever-growing needs of your customers. That’s why we offer multi-channel, bi-lingual access for you customers via dedicated 800 numbers, private labeled servicing websites, and in-person at the branch. Your customers also receive:

	Customer Service support. After the loan closes, our service team assists with all customer questions regarding the loan
	Outstanding service. Over 95% of our clients’ customers said they would recommend us to friends and family.
	Secure, online access to their account 24/7 at MortgageQuestions.com

MortgageQuestions.com also provides transaction details, payoff statements, escrow information, PMI information, and more. For added convenience, customers even have the option of making loan payments online.

Getting it right—because it’s your customer

We’re committed to excellent service, and we have the track record to prove it. We consistently earn Freddie Mac’s "Tier One Platinum Servicer" award and, in 2007, we were inducted into Freddie Mac’s Tier One Hall of Fame.¹ In 2007, our servicing operation was ranked #2 by Fannie Mae for workout ratio.²

1. "Freddie Mac Names Tier One Platinum, Gold Servicers." February 26, 2008.

2. "PHH Mortgage attains 61% workout ratio," March 2008 communication to PHH Mortgage from Fannie Mae, Philadelphia PA.