Unsurpassed guarantees that serve the needs of our client's customers

We're confident in our ability to deliver superior service. That’s why we enable our clients to offer their customers industry-leading service guarantees—among the best in the industry—on pricing, same day loan decisions, and on-time closings. It's this competitive difference that ensures the most efficient and effective customer service for our clients’ customers.

Our guarantees:

Best Price:

We'll beat any lender's price or pay your customer $500.*

Same Day Loan Decision:

We’ll give your customer a same day loan decision or pay them $250.

Closing Date:

We'll guarantee to meet your customer's requested closing date or we'll reduce their interest rate by 1/8 of one percent for the life of their loan.**

*A customer must provide a complete, system generated Good Faith Estimate, listing a specific lender's name that is dated the same day as the rate quoted by us. If such Good Faith Estimate indicates an equivalent or lower interest rate and closing costs package, for the same loan program that is offered by us and we have verified the accuracy of the rate and fees listed then we will have the option of beating that lender's total loan costs by $100 or paying the customer $500 ($750 for properties located in California) when they close with that lender and provide us with a copy of the signed Note and Final HUD-1 Settlement Statement.

**Approved, conventional, purchase loans only, using our preferred closing agent. Excludes loans for REO homes. Closing date to be mutually agreed upon between customer and us, and customer must provide all required documentation. Timely request for adjustment under guarantee is required.

Discover why we're so confident in our ability to deliver superior customer service in Process & Technology.