Defining the private label mortgage outsourcing industry

Since 1989, when we started the private label mortgage outsourcing business, we have helped more than 150 clients reap the benefits of our investments in business process development, technology and staff, all of which reduce costs, improve profit margins, and enhance process efficiencies. We now service approximately 1 million mortgages for homeowners across the country. But the real success of PHH Mortgage Private Label Solutions is rooted in one overarching idea: continuous improvement of our customer loan experiences, mortgage profitability, and process efficiency.

Our broad expertise attracts top-tier clients who are leaders in their field of business, including world-class financial institutions such as Charles Schwab Bank, Merrill Lynch Credit Corporation and others, as well as over 500 community banks across the country.

To best service the specific needs of each client, we continuously work on improving and refining our internal processes and technology—reducing approval processing time, expanding solutions to traditional and alternative channels (including Loan Officers and Financial Advisors), integrating workflow intelligence, and enriching our regulatory compliance support by participating in numerous federal and state agency audits.

Today, PHH Mortgage is recognized as the market leader against which all others are measured.

We are the only choice with unprecedented flexibility

We have turned that simple idea of continuous improvement into a comprehensive portfolio of competitive solutions. We offer exceptional business models that we have enhanced over the years through benchmarking to better support loan officers, financial advisors, call centers, online requirements, at branch locations, and more.

And above all, we continue to improve our number one priority: provide superior quality services through efficient delivery platforms. Over the years, we have become so confident in our ability to meet this goal that we offer aggressive guarantees on pricing, same-day loan decisions, and fast, on-time closings. It's this unequalled expertise that differentiates us from any other competitor and ensures the most efficient and consistent revenue stream for our clients.

We serve your brand with consistent end-to-end customer experience

We've always understood the value of delivering an experience that is consistent, and above all transparent to the end customer. From the way we answer the telephone to how we merchandize mortgage platforms, we work hard to serve our clients' brands at each and every possible customer touch point.

About PHH Mortgage

PHH Mortgage is the industry's leading provider of private label mortgage services and the top originator of mortgage loans by phone. A subsidiary of PHH Corporation (NYSE: PHH), PHH Mortgage provides mortgage services to financial institutions, real estate brokers, affinity groups, credit unions and corporations.

• The success of our outsourcing model has enabled PHH Mortgage to become one of the top 5 originators of retail residential mortgages in the United States.¹



• In 2009 alone, we provided over $37.5 billion in mortgage financing for more than 164,000 American homes.



• In 2008, our servicing operation earned a FNMA #2 Highest Workout Ratio (61%) among the top 10 Fannie Mae Servicers, attesting to our ability to mitigate the costs of foreclosure.²

PHH Mortgage is one of the most innovative companies in the mortgage origination and servicing business, using efficient, centralized processing of inbound telephone calls. From front-line customer contacts to back office management systems, PHH Mortgage uses a disciplined, data-driven approach to meet customer satisfaction and quality standards.

• Full-service capabilities for originating, processing, closing and servicing loans
• A wide variety of mortgage products
• Home loan pre-approval decisions in as little as 20-minutes
• The industry’s strongest service guarantees

About PHH Corporation

Founded in 1946 by Duane Peterson, Harley Howell, and Richard Heather, PHH Corporation began by creating the industry's first financial lease program, and continues to be an innovation leader. Re-established as an independent, publicly-traded company with the 2005 spin-off from Cendant Corporation, PHH Corporation is comprised of PHH Mortgage's residential mortgage division and PHH Arval's vehicle fleet management division.

PHH Arval is one of the leading commercial fleet management companies in North America. The company provides outsourced fleet management solutions to corporate clients and emerging businesses. Through consultative expertise, flexible customer service and award-winning Internet technology, PHH Arval helps clients reduce costs and increase productivity.